The ‘black cloud syndrome’

black cloudA single of the fundamental abilities of any individual accountable for fleet security management is the ability to connect and engage with drivers in order to promote driver safety and wellbeing. Nonetheless, all too frequently line managers are catapulted into operating a fleet from another component of the business, and as a outcome end up focussing on productivity and efficiency rather than well being and security. In this particular post, RoSPA’s Fleet Security Audit Manager, Colin Knight, explores the methods line managers can take to fine-tune their behavioural safety talent set and hold their drivers safe&#8230

Paper mountain
For many line managers, wellness and safety paperwork only exists in case one thing goes wrong rather than to educate, inform and boost driver security requirements. Regrettably, this can lead to a lack of accountability and responsibility from each management and drivers, as the paperwork that sits in the filing cabinet or lies dormant on the challenging drive has little or no value on a day-to-day basis. The bottom line is, even if an organisation has all of the paperwork in spot &#8211 threat assessments, driver education records, driving licence records, car checks, telemetry data, it will not stop a crash from taking place, the only issue that can do that is us, folks!
Clear vision
It’s crucial, consequently, for line managers to translate their behavioural security abilities towards fleet security management. It may sound clear, but for many managers beneath stress to reach productivity and efficiency targets, driver and car security typically get compromised, or in some instances fully overlooked. An enhanced responsibility for security, an focus to the lifestyles of drivers and, not least, an awareness of the organisational pressures that drivers are placed under, is essential to ensure driver security and effectively-becoming remain at the forefront of an organisation’s philosophy. In the case of running a fleet of automobiles in sectors such as energy, logistics and retail, there is tiny far more unsafe than an ‘us and them’ mentality in between the management and the driving populations. The message of safety must be underpinned by a clear vision and method and, far more importantly, understood by absolutely everyone inside the organisation, from the CEO downwards.

The Black Cloud Syndrome

This is a term used to describe a poor or fragmented organisational security culture relating to driving for operate. Though this term may possibly sound unfamiliar, practically every single organisation has one to some extent. Here’s an example that may possibly be familiar:

Andy is a delivery driver for an on-line shopping retailer. Lately, he and some of his colleagues have been feeling disillusioned at work due to the introduction of a very same day delivery service growing the pressure to make positive their deliveries arrive at the clients addresses on time. Due to the fact of the new service, Andy and the other drivers are being forced to wait longer for their vans to be loaded causing them to be late for their deliveries.

To make issues worse, Andy’s Line Manager has not too long ago logged on to his vehicle telematics portal to assess and evaluate his current driving style and behaviour. Andy’s reports have flagged up quite a few occasions where harsh braking and acceleration events have taken spot and on a couple of occasions, speeding has been identified.

On 1 certain report, Andy’s Line Manager was capable to track his efficiency more than the course of his shift and noticed that his 1st harsh braking occasion occurred ahead of he had even left the gates of the store. In addition, a reduction in his all round MPG has also been identified inside his reports.

Because of the nature of the telemetry reports, Andy has been told he need to attend an in-automobile coaching course to improve his driving. Although Andy has never ever been involved in an incident for the duration of his driving career and has held a clean driving licence for over 20 years, his line manager told him that it was organization policy to arrange driver education for anybody who has been identified as becoming in the high-threat category for their vehicle telemetry data.

As it happens, Andy performed really effectively in the course of his driving session. His telemetry information was fine and he received a glowing report from his trainer. The subsequent day even so, when the pressure was back on, his telemetry information began to appear poor once again.

Now ask your self, is Andy’s telemetry data demonstrating that he is at high threat or is it the management of staff back at the store that is in the end making the road threat?
As the above instance illustrates, line managers and senior managers can make a real distinction within their organisation by simply stepping back to view the planet through the eyes of a driver. A straightforward nudge in a diverse path can spend dividends towards enhancing each wellness and safety and operating expenses.
Back to fundamentals
With the ever-advancing car technologies accessible to fleet operators and the function of fleet manager outsourced by a lot of organisations, it is simple to see how accountability, responsibility and simple behavioural security (or frequent sense) can become diluted. Despite the fact that car technologies ought to be embraced for its capabilities to boost security, expenses and efficiency, it can be counterproductive if utilised in the incorrect way. For some organisations this can breed a culture of poor driver and manager behaviour, especially when absolutely everyone is as well busy focussing on hitting targets that straightforward fixes to simple issues get overlooked.
So, what’s causing the black clouds within your organisation and what simple nudges require to be produced to generate a sunnier outlook?


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